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Management Self-Assessment

By: Maija Berndtson

... in identified areas, like those mentioned above. In visits to five branch libraries, the executive committee saw that the general FQA criteria were t... ...per I found many, of which two were especially relevant. In “Rediscovering Public Library Management” (1996), Usherwood argues that pub lic libraries... ...covering Public Library Management” (1996), Usherwood argues that pub lic libraries in Britain have forgotten their basic idealistic principles and a... ...es his argument with examples and concludes: “In short, we must rediscover public library management!” He does not explain, however, how we should do ... ...ment work we need self assessment criteria for two other purposes. Finnish Public Library Law has been revised and it now includes national evaluation... ...c Library Law has been revised and it now includes national evaluation for libraries. Interestingly, the Association of Local Authorities has also pre... ...steering strategy 2. service strategy 3. staff strategy 4. the strategy of internationalism 5. information strategy. These are the areas that we think... ...o emphasize the citizen’s more active role in the information society!) 2. Internationalism in activities 3. Cooperation and quality of services 4. De... ...mation service and expertise 4. The library’s www services 5. National and international services 6. Events 7. Offering facilities and equipment for u...

Professional Publication

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Public Library Administrators in the Political Arena

By: June Garcia

...Charles Robinson United States Carol Starr United States They are all busy public librarians or public administrators, and we appreciate their taking ... ...e authors and the readers, is a 4 glimpse of what it really means to be a public library administrator, and to do that took courage. As you read thei... ...directly affected by the governmental process. Those who plan to move into public library ad- ministration typically anticipate their challenges being... ...s to develop strategies to more effectively advance the services in public libraries. For the library administrator, the most convincing evidence of s... ...the United States and Germany. 8 Introduction What is the problem? Public libraries are, by definition, publicly supported institutions. As an inevit... ...ion process. In democratic societies governed by elected officials, public libraries are an arm of the government, and therefore part of the political... ... United States but considers the issue in selected countries chosen by the International Network of Public Libraries is the tendency of American libra... ... full-time equivalents to serve 5 floors and 37 opening hours (not much by international standards) I found it helpful to let the patrons feel how we ... ...‘city pride’ can be seductive – “build a barn or a building of national or international significance”. Never waiver from the vision, which needs to b...

Professional Publication

... Few people entering the library profession anticipate their careers being directly affected by the governmental process. Those who plan to move into public library administration typically anticipate their challenges being library-related rather than politically-related. They are surprised when they find that much, if not most of their time, is spent on issues seemingly u...

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The Personalization Challenge in Public Libraries : Perspectives and Prospects

By: Dr. Christopher Chia

...The personalization challenge in public libraries: perspectives and prospects Dr. Christopher Chia June Garc... ...The personalization challenge in public libraries: perspectives and prospects Dr. Christopher Chia June Garcia Bert... ...ers insights into the possibilities of this new technological frontier for public libraries in the future. Acknowledgements The authors would like to ... ...ights into the possibilities of this new technological frontier for public libraries in the future. Acknowledgements The authors would like to thank T... ...ary Board, Singapore for their invaluable research support for this paper. International Network of Public Libraries, Bertelsmann Foundation 2 Table ... ...their invaluable research support for this paper. International Network of Public Libraries, Bertelsmann Foundation 2 Table of contents Introduction ... ...nvaluable research support for this paper. International Network of Public Libraries, Bertelsmann Foundation 2 Table of contents Introduction . . . .... .... . . . . . . . . . . . . . . . . . . . . 24 conceptual semantic Technical International Network of Public Libraries, Bertelsmann Foundation 3 2.3 In... .... . . . . . . . . 39 ROADS HEADLINE PRIDE LIBRA California Digital Library International Network of Public Libraries, Bertelsmann Foundation 4 InfoBu...

Professional Publication

.... It also provides concrete examples and learning lessons. The research offers insights into the possibilities of this new technological frontier for public libraries in the future. Acknowledgements The authors would like to thank The Library Corporation, Carl Corporation, SIRSI, EPIXTECH, VTLS, Innovative Interfaces, NEC, Net Perceptions, ATG, Manna Inc, Open Sesame, ORAC...

...mension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Harvesting the financial value of knowledge and users of libraries 5. Personalization vision . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Personalization: The user perspective . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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Gaining and Retaining Customer Loyalty

By: George D. Kerr

...1 Gaining and Retaining Customer Loyalty George D. Kerr West Lothian Public Library Services, Scotland Bertelsmann Foundation Publishers Gütersl... ......................................................................... 7 1 Libraries in the Context of 1998 ............................................. .......................................................................19 3.2 Publicity .................................................................... .............................................................30 6.3 Results – international study .......................................................... .............................................................37 6.6 St. Louis Public Library Study ......................................................... ...- lows such factors. 3. To show conclusively, and in detail, factors which libraries can bring to bear which might influence lapsed borrower return. 4... ...nformation on the topic. The appeal enabled contact with a large number of libraries in the UK and USA who were prepared to engage in discussion on a ... ...umulating use to identify which borrowers were still active. 6.3 Results – international study 22 Libraries world-wide contributed data on lapsed borr... ...he contact method. 42 8 Conclusions and Observations The experiment • The international study illustrated that borrower lapse is widespread and a sig...

Professional Publication

...ute to customer loyalty and to identify library practice world-wide which follows such factors. 3. To show conclusively, and in detail, factors which libraries can bring to bear which might influence lapsed borrower return. 4. To establish whether ?returners? have been persuaded to become loyal library users. This is really a ?cost-effectiveness? study. If they only come b...

................................ 4 Introduction .................................................................................................... 7 1 Libraries in the Context of 1998 ..................................................................... 9 2 The Quest for Customer Loyalty ...................................................................11 2.1 Customer orie...

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Putting the Customer First! Managing Customer Satisfaction

By: Dr. Hannelore Vogt

...tutions . . . . . . . . . . . . . . . . . . . . 12 2 General Conditions in Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.1... ... . . . . . . . . . . . . . . . . . . . . 12 2 General Conditions in Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.1 Custom... ... . . . . . . . . . . 16 2.1 Customer Orientation and Customer Retention in Public Libraries . . . . 16 2.2 Problems with Realizing Customer Orientatio... .... . . . . . . 16 2.1 Customer Orientation and Customer Retention in Public Libraries . . . . 16 2.2 Problems with Realizing Customer Orientation in th... ... . . . 16 2.2 Problems with Realizing Customer Orientation in the Field of Libraries . 18 3 Methods for Establishing and Optimizing Customer Satisfact... ...osures (Samples from different libraries) Materials Enclosure 1: IFLA: The Public Library Service. Guidelines for Development. Customer Care Materials... ...ction are considered only indirectly (BERTELSMANN STIFTUNG 2000:6). On an international level, the IFLA »Guidelines for Public Libraries« should be ... ...Mit Customer Orientation Management zu Profitablem Wachstum, Frankfurt /M. INTERNATIONAL FEDERATION OF LIBRARY ASSOSIATIONS AND INSTITUTIONS (IFLA) (... ...: Erfolgsfaktor Service. Strategisches Servicemanagement im nationalen und internationalen Marketing, Gabler Edition Wissenschaft: Forum Marketing, Wi...

Professional Publication

...Preface/Executive Summary: ?Customer satisfaction? ? already old hat for many libraries? Unfortunately not! When searching the specialist librarian press for terms such as ?customer satisfaction? or ?customer orientation,? HERNON/ALTMAN (1998:8) state that they found hardly anything. They classify the ...

...mer Retention . . . . . . . . 10 1.3 Customer Retention in Non-Profit Institutions . . . . . . . . . . . . . . . . . . . . 12 2 General Conditions in Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.1 Customer Orientation and Customer Retention in Public Libraries . . . . 16 2.2 Problems with Realizing Customer Orientation in the Field of Libraries...

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Competencies Needed by Public Library Staff

By: Josephine Bryant

.... . . . . . . . . . . . . . . . . . . 4 Behavioural Competencies Needed by Public Library Staff . . . . . . . . . . . . . . . 6 Background . . . . .... ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Toronto Public Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... ...ntation of a Competency-based Management System . . 18 ICT Competencies in Public Library Staff . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ... of fiscal restraint – new library board Prior to amalgamation, individual libraries had well-established practices in the area of performance apprais... ...olidarity. • Is flexible and positive in a time of continuous change. Some libraries have reported successful implementation of the SLA competencies. ... ... as sister associations such as the Medical Library Associa- tion, Special Libraries Association and American Association of Law Libraries. 8 Australi... ...libraries had a manager who was involved in the Bertelsmann Foun- dation´s International Network of Public Libraries and so cooperation was easily obt... ...practical tests, which assess compe- tence in using the computer. It is an internationally accepted document that will assure employers of the compete... ...e National Library’s com- mitment to service, its role in the Canadian and international library community, and its vision, values and strategic prior...

Professional Publication

...Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Behavioural Competencies Needed by Public Library Staff . . . . . . . . . . . . . . . 6 Background . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Examples / Best Practices . . . . . . . . . . . . . . . . . . ....

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The Role of Public Libraries in the Media Society : Abstract

By: Conny Ang

...Conny Äng: The role of public libraries in the media society Abstract New media, information and communic... ...e in society and the world of work. This affects us as individuals and our libraries. The society of the future will be marked by multimedia communica... ...lable. The media and IT markets are already highly competitive. This gives public libraries an opportunity to act as experts in the sifting of relevan... ...The media and IT markets are already highly competitive. This gives public libraries an opportunity to act as experts in the sifting of relevant infor... ...orrköping City Library (Sweden), looks at the challenges and prospects for public libraries over the next millennium. His report is a plea for a moder... ...-oriented attitude. Conny Äng outlines six key aspects of the new role of public libraries: 1) The library as a community marketplace, a forum for di... ...ation. 3) Through the provision of free information and the inter-library network, public libraries provide a unique infrastructure. 4) More and more...

Professional Publication

...ing at breathtaking speed. Linked to this, a dramatic change is taking place in society and the world of work. This affects us as individuals and our libraries. The society of the future will be marked by multimedia communication, decentralisation and deregulation. This will empower individuals to shape their own lives. However, we will also be confronted with an enormous ...

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Co-Operation Versus Competition in the Development of E-Services in Libraries

By: Allison Dobbie

...Co-operation versus competition in the development of e-services in libraries Allison Dobbie Barbara Lison Bertelsmann Foundation Gütersloh 200... ...ition are important . . . . . . . . . . . . . . . . . . . . . . . 6 2. The international scene . . . . . . . . . . . . . . . . . . . . . . . . . . . .... ...e. Summary of textual responses, questions 8-13, Bertelsmann Foundation’s International Network of Public Libraries . . . . . . . . . . . . . . . . 6... ...ponses, questions 8-13, Bertelsmann Foundation’s International Network of Public Libraries . . . . . . . . . . . . . . . . 67 f. English language ver... ... questions 8-13, Bertelsmann Foundation’s International Network of Public Libraries . . . . . . . . . . . . . . . . 67 f. English language version of... .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 International Network of Public Libraries, Bertelsmann Foundation 2 Introd... ... . . . . . . . . . . . . . . . . . . . . . . . 80 International Network of Public Libraries, Bertelsmann Foundation 2 Introduction and acknowledgemen... .... . . . . . . . . . . . . . . . . . . . 80 International Network of Public Libraries, Bertelsmann Foundation 2 Introduction and acknowledgements Why ... ...asked the same questions of our colleagues in the International Network of Public Libraries to see whether there were significant inter- national diff...

Professional Publication

...Introduction and Acknowledgements: Why is it that libraries in some countries have achieved high levels of development of new electronic services at a national or regional level by working co-operatively? What is it that makes this possible? Does co-operation mean that there...

... . . . . . . . . . . . . . . . . . . . . . 5 1. Why co-operation and competition are important . . . . . . . . . . . . . . . . . . . . . . . 6 2. The international scene . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 a. General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ...

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Learning from Others

By: June Garcia

... the entertainment sector – the Disney corporation This is not to say that libraries are not leaders in certain fields. Over the years, our profession... ...elivery Future papers could include: – recruitment and training of staff – public relations, marketing and advertising – outsourcing – organisational ... ... . . . . . . . . . . . . . . . . . . . . . . . 6 Alternative locations for public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... .... . . . . . . . . . . . . . . . . . . . 6 Alternative locations for public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... ... . . . . . . . . . . . . . . . . . . . . . 23 4 Executive summary Reduced public expenditure and a number of other factors have led to a decline in t... ...lo- red through a number of case studies: Alternative locations for public libraries. The London Borough of Tower Hamlets’ Idea Stores, in partnership... ...nst a background of reduced public expenditure? In a previous paper of the International Network of Public Libraries on alterna- tive financing, Madel... ...y. Strategic managment for better customer services in public libraries. (International Network of Public Libraries, vol. 1), Scarecrow Press, 1999. ... .... Strategic management for better customer services in public libraries. (International Network of Public Libraries, vol. 1), Scarecrow Press, 1999. ...

Professional Publication

... Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Alternative locations for public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Case study 1 ? Tower Hamlets, London, UK . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Case study 2 ? East Sussex, UK . . . . . . ...

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The Public Library -- Idea, Cyber Place, Physical Presence

By: Conny Ang

... . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chapter IV – The public library director in the dot(.) world . . . . . . . . . . . . . . . .... ...own. First, the laboriously hand-written holy books were kept in monastery libraries, where the faithful could come to read. Long after he was dead, t... ...prang up everywhere. These took many scales and forms; there were national libraries, monastery libraries, university libraries, subscription librarie... ...ry libraries, university libraries, subscription libraries, municipal free libraries, suburban branch libraries, Carnegie libraries, Christian Science... ...as we know it, by William J. Mitchell (MIT Press, 1999) 4 Introduction Do public libraries have a future? This is a question that has inevitably aris... ...ve a future? This is a question that has inevitably arisen in the minds of public sector funders, elected officials, corporate leaders and the general... ...s. 17 We should consider the idea of the product-market combination on an international level. First, some countries or local governments require use... ... fee. This definitely means that the option of an Extranet solution may be international. Another discussion on an international level concerns the of... ... riers. (For further information on retail approaches to browsing, see the International Network of Public Libraries paper, Learning from others, by J...

Professional Publication

...mmunity of believers. There was no other way. Then his words were written down. First, the laboriously hand-written holy books were kept in monastery libraries, where the faithful could come to read. Long after he was dead, they could travel to these book-centered communities, as their predecessors had once come to the bo tree. Later, the books were printed, and the word c...

... . . . . . . . . . . 14 Chapter III ? The library as physical place . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Chapter IV ? The public library director in the dot(.) world . . . . . . . . . . . . . . . . . . 32 The challenges of the future . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43 The authors . . . . . . . ...

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Customer Self Service in the Hybrid Library

By: Glen E. Holt

... up of reserved material – Renewals – Payment: towards a cashless library International Network of Public Libraries, Bertelsmann Foundation 2 – Circ... ...– Renewals – Payment: towards a cashless library International Network of Public Libraries, Bertelsmann Foundation 2 – Circulation: patron check out... ...als – Payment: towards a cashless library International Network of Public Libraries, Bertelsmann Foundation 2 – Circulation: patron check out – Circ... ... . . . . . . . . . . . . . 38 – Marine Parade Community Library, Singapore International Network of Public Libraries, Bertelsmann Foundation 3 – Glou... .... 38 – Marine Parade Community Library, Singapore International Network of Public Libraries, Bertelsmann Foundation 3 – Glouchester County Library, N... ...Marine Parade Community Library, Singapore International Network of Public Libraries, Bertelsmann Foundation 3 – Glouchester County Library, NJ, USA ... ... . . . . . . . . . . . . . 44 3.2 Robotic materials handling equipment for libraries . . . . . . . . . . . . . . . 45 3.3 The technology of robotic ma... ...ry materials available for self service – Integrated anti-theft protection International Network of Public Libraries, Bertelsmann Foundation 4 – Inte... ...r self service – Integrated anti-theft protection International Network of Public Libraries, Bertelsmann Foundation 4 – Integrated handling of return...

Professional Publication

... use for both library staff and patrons. The rather high costs of RFID-labels and security problems that still have to be overcome made RFID for most libraries a technique for the future but not for today. Depending on the starting point in the individual library, RFID can be a good choice based on a cost benefit analysis as well as on a comparison of convenience for users...

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Public Library Partnerships: Mission-Driven Tools for 21St Century Success

By: Glen E. Holt

...ps: Mission-driven Tools for 21 st Century Success Glen E. Holt St. Louis Public Library Bertelsmann Foundation Publishers Gütersloh 1999 2 Contents... ... Executive Summary This paper is an overview and an action outline for how public libraries may use part- nerships to further their institutional miss... ...ive Summary This paper is an overview and an action outline for how public libraries may use part- nerships to further their institutional mission. Pa... ...ertaken because partnerships are growing in number and significance in the libraries of the nations in the European Union, North America, Australia an... ...eate the need for coop- eration among different government authorities and public libraries and because national and state government officials, recog... ...e need for coop- eration among different government authorities and public libraries and because national and state government officials, recognizing ... ...hey are to avoid sour endings. The recent push for library partnerships is international in scope. A new incentive in the United States is the Museum ... ...ips. 8 Contributions of the paper This paper makes three contributions to international library literature. First, it provides a case study of the ef... ...n public library to use partnerships to further its institutional mission. International library literature con- tains many reports on partnerships bu...

Professional Publication

...Excerpt: Rationale for the paper. The study was undertaken because partnerships are growing in number and significance in the libraries of the nations in the European Union, North America, Australia and New Zealand. Partnerships increase because networked computers create the need for cooperation among different government authorities and public lib...

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Cultural Diversity

By: Jens Ingemann Larsen

...Cultural Diversity How public libraries can serve the diversity in the community Jens Ingemann Larsen Deb... ...ommunity . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 The Role Libraries Can Play in a Culturally Diverse Society . . . . . . . . . 11 Foc... ...s Your Library? . . . . . . . . . . . . . . . . . . . 77 4 Ten Reasons Why Libraries Must Engage in Cultural Diversity . . . . . . . 79 5 List of Lite... ...their services to meet changing patron groups and demands. This is why the International Network of Public Libraries of the Bertelsmann Foundation cho... ...anging patron groups and demands. This is why the International Network of Public Libraries of the Bertelsmann Foundation chose to research this topic... ...sion and experience. They would also like to thank the colleagues from the International Network of Public Libraries for their critical comments on th... ... would also like to thank the colleagues from the International Network of Public Libraries for their critical comments on the first draft, as well as... ...s have made this task one beyond the reach of many libraries. National and international cooperation between libraries and consortia is needed to impr... ...ss, institutions like libraries have to make it work.« Jane Pyper, Toronto Public Library From All Ages Cultural diversity in society must be as old a...

Professional Publication

...Preface: Cultural diversity is a rapidly growing aspect of society all around the world. It also creates a great challenge for libraries that must adjust their services to meet changing patron groups and demands. This is why the International Network of Public Libraries of the Bertelsmann Foundation chose to research this topic. The authors were moti...

...ons and Politics . . . . . . . . . . . . . . . . . 9 Getting To Know Your Community . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 The Role Libraries Can Play in a Culturally Diverse Society . . . . . . . . . 11 Focus of This Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 1 Organization and Management . . . . . . . . . . . ...

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Dreaming the Future : Some Funky Ideas on Managing Tomorrow's Library

By: Maija Berndtson

.... . . . . . . . . . . . . . . . . . . . . . . 13 2. Some basic elements of public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ... . . . . . . . . . . . . . . . . . . . 13 2. Some basic elements of public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1... ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4. Libraries in the funky dream society . . . . . . . . . . . . . . . . . . . ... ...y. Summary This paper examines some of the questions and challenges facing libraries. The work is continuous, but now and then it is important to form... ... with the unknown, and one of its key features is the element of surprise. Public libraries, as we might recognise them today, began around the 1850s.... ...our libraries face, and consider whether we may need a totally new kind of public library system. Out of a sea of changes a para- digm shift may be bo... ...always embraced the global view and different cultures. While books can be international, it is really through music and videos that public libraries ... ...tem, and reading beyond the field of librarianship. Discussions within the International Network of Public Libraries of the Bertelsmann Foundation are... ...the same kinds of groups in different countries and their affiliations are international rather than local! The same is true of our customers’ nationa...

Professional Publication

...Summary: This paper examines some of the questions and challenges facing libraries. The work is continuous, but now and then it is important to formulate some ideas and visions. Seeing with fresh eyes. We see what we expect to see. What we know, or think we know, influences us so strongly that we ...

.... . . . . 13 1.2 From brawn to brain . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 2. Some basic elements of public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 2.1 Library buildings and premises . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 2.2 The physical collection and a...

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Virtual Impact on the Physical Library

By: Henk Das

.... . . . . . . . . . . . . . . . . . 5 Scenarios for »intelligent« physical libraries . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The »Open L... ... . . . . . . . . . . . . . . . . . . . . . . . . . 17 2 Framework for the public library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... .... . . . . . . . . . . . . . . . . . . . . . . . . . . 18 ICT in the modern public library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... .... . . . . . . . . . . . . . . . . . . . . . . . . . 22 Lending patterns in public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ... . . . . . . . . . . . . . . . . . . . . . . 22 Lending patterns in public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2... ... . . . . . . . . . . . . . . . . . . . . . . . . . 30 ICT trends in public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... ... A study on this particular subject has been developed in the Bertelsmann International Network of Public Libraries 38 . Vertical portals Portals tha... ...es not yet developed in practice. The prospects, however, are interesting. International museums and exhibitions are increasingly using such technolog... ...he four Centers of Excellence in Europe within this project. Member of the International Network of Public Libraries run by the Bertelsmann Foundation...

Professional Publication

...Introduction: What will happen to libraries when information is mainly produced, stored and distributed in digital format? Is the idea of the physical library so closely linked to books and print media that libraries (as places) will disappear? For decades, q...

...oduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Scenarios for ¯intelligent® physical libraries . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The ¯Open Learning Center® . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 The place . . . . . . . . . . . . . . . . . . . . . . . . ...

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Future-Oriented Internet-Based Services in Public Libraries

By: Rolf Hapel

...Future-oriented Internet-based services in public libraries A survey with examples Rolf Hapel Dr. Volker Pirsich Thier... ...Future-oriented Internet-based services in public libraries A survey with examples Rolf Hapel Dr. Volker Pirsich Thierry Giap... ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Why public libraries are needed in the digital age . . . . . . . . . . . . . . ... .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Why public libraries are needed in the digital age . . . . . . . . . . . . . . . . . .... .... . . . . . . . . . . . . . . . . 7 Legitimacy, economy and development of public libraries . . . . . . . . . . . . . . . . . . 8 Internet-based servi... ... . . . . . . . . . . . . . 7 Legitimacy, economy and development of public libraries . . . . . . . . . . . . . . . . . . 8 Internet-based services in ... ...d evaluated by the group. The questionnaire was sent to the members of the International Network of Public Libraries, who were asked to complete the q... ...icipal Libraries in Aarhus (Denmark) run an e-zine library with Danish and international periodicals: http://www.aakb.dk/amt/elektroniske/ 3.3 E-zines... ...les and to place orders for articles – free of charge. These articles from international magazines are then delivered to the public libraries (via fax...

Professional Publication

...Introduction: This paper will try to identify the Internet-based services that public libraries may offer at the beginning of the new millennium. The authors are aware of the difficulties and the limits of this exercise. Indeed, technical, social and political conditions are changing so quickly that any...

... . . . . . . . . . 4 The survey . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Why public libraries are needed in the digital age . . . . . . . . . . . . . . . . . . . . . . . . . . 5 The setting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Ir...

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E-Government and Public Libraries

By: Rob Froud

.... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 Toronto Public Library . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55 Other Canadian public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... .... . . . . . . . . . . . . . . . . . . . . . . . . 55 Other Canadian public libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .... .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Brantford Public Library, Ontario . . . . . . . . . . . . . . . . . . . . . . . . . .... ...of public library managers regarding the possibilities of e-government for libraries, and designed to help them become in- volved in the e-agenda of t... ... ethics; resources; and management information. One of the biggest changes libraries need to make is for them to see themselves as supporters of their... ... Finland ranking it highly in the provision of electronic services. At the International symposium ‘From telework to new forms of work in the informat... ...cratic, but it can be used for democratic purposes. There is an increasing international interest in the potential of the Internet and other technolog... ...of the service, all public library staff members are being trained to the »International Computer Driving Licence« standard. (Further details on the I...

Professional Publication

...Executive Summary: This report has been written to affect the interest of public library managers regarding the possibilities of e-government for libraries, and designed to help them become involved in the e-agenda of their local authorities and/or national government. It examines a number of commo...

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Staffing the Hybrid Library : Innovative Strategies in the Field of Staff Development

By: Barbara Lison

...ight and Funky Librarians« working with »Brill Skills« within the Brisbane Public Library »streams«. Table of contents Acknowledgments . . . . . . . ... .... . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.1 The Seattle Public Library, USA . . . . . . . . . . . . . . . . . . . . . . . . . . . .... ...nsland Cybrary, Australia . . . . . . . . . . . . . . . . 32 3.4 Stockholm Public Library, Sweden . . . . . . . . . . . . . . . . . . . . . . . . . . ... .... . . . . . . . . . . . . . 36 3.5.2 Individual Initiatives of Some Public Libraries . . . . . . . . . . . . . . . . . . . 37 4. Open for Partnership ... ...Thanks to close personal contacts with our colleagues from the Bertelsmann International Network of Public Libraries, we had the opportunity while res... ...s with our colleagues from the Bertelsmann International Network of Public Libraries, we had the opportunity while researching our topic of delving in... ...iedtke in Bremen and Martin Hafström in Stockholm, who had to care for our libraries while we were away on assignment with the Bertelsmann Foundation.... ...ith constructive critical feedback. The new network PLIN (Public Libraries International Network) will carry on enforcing public library development w... ...t? By looking at Brisbane, Singapore and Seattle, we’ve chosen some of the internationally renowned best practice examples for change management in th...

Professional Publication

...Introduction: ATTITUDE, APPROACH AND ATTRACTION. This report examines strategies for recruiting the kind of staff libraries need for developing and for developing an innovative and open-minded attitude in existing staff. Attitude, approach and attraction are keywords that characterize this scene and will have a determining influence on t...

... . . . . . . . . . . . . . . . . . 22 3. Reflections in Other Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.1 The Seattle Public Library, USA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 3.2 National Library Board of Singapore . . . . . . . . . . . . . . . . . . . . . . . . . 27 3.3 The University of Queensland Cybrary, Australia...

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Digitizing Cultural Resources : A Practical Guide for Public Libraries

By: Josephine Bryant

...Digitizing Cultural Resources: A Practical Guide for Public Libraries Josephine Bryant Allison Dobbie Robert N. Froud Bertelsman... ...Digitizing Cultural Resources: A Practical Guide for Public Libraries Josephine Bryant Allison Dobbie Robert N. Froud Bertelsmann Stift... .... . . . . . . . . . . . . . . . . . . . . . . . . 5 1 The Cultural Role of Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7... .... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2.1 Why Should Public Libraries be involved in Digitization? . . . . . . . . . . . 9 2.2 B... ... . . . . . . . . . . . . . . . . . . . . . . . . . 9 2.1 Why Should Public Libraries be involved in Digitization? . . . . . . . . . . . 9 2.2 Benefits... ...ries be involved in Digitization? . . . . . . . . . . . 9 2.2 Benefits for Public Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ... ...be unearthed in a neighborhood library, these collections can be broadcast internationally by means of the Internet. The conversion of original, hard-... ...s of digitization, increase their availability and use, thus affirming the internationally recognized mandate of the public library. Digitization prog... ...s, all participants achieve the greatest success. There are many excellent international examples of a collaborative approach to digitization. Some o...

Professional Publication

...Executive Summary: The digitization phenomenon in public libraries is firmly established and continues to grow rapidly. While traditional media continue to enjoy high use, the public constantly demands the adoption of new methods of communication and information transmission...

... . . . . . . . 4 Executive Summary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 1 The Cultural Role of Libraries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 2 Rationale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 2.1 Why Should Public Libraries be invo...

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Public Library Reading Programs for Preschoolers

By: Angelina Cabre Ametlle

...? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2.2 Why Should Libraries Establish an Emergent Literacy Program? . . . . . . 6 3 A Survey ... ...n Emergent Literacy Program? . . . . . . 6 3 A Survey of Good Practices in Public Library Programs for Preschoolers 8 3.1 Los Angeles Public Library, ... ... USA . . . . . . . . . . . . . . . . . . . . . . . . . 8 3.2 Auckland City Libraries, New Zealand . . . . . . . . . . . . . . . . . . . . . . . . 8 3.... ... . . . 8 3.3 Bibliotheksnetz Niederrhein (BBN), a Joint Enterprise by the Public Libraries in Krefeld, Mönchengladbach and Neuss, Germany . . . 10 3.... ...8 3.3 Bibliotheksnetz Niederrhein (BBN), a Joint Enterprise by the Public Libraries in Krefeld, Mönchengladbach and Neuss, Germany . . . 10 3.4 Bookt... ...trecht, The Netherlands . . . . . . . . . . . . . . . . . . 11 3.6 Phoenix Public Library, AZ, USA . . . . . . . . . . . . . . . . . . . . . . . . . .... ...ling lists (in our own countries and from other members of the Bertelsmann International Network of Public Libraries) and interviews with professional... ...and the New York Public Library. We wish to thank our colleagues from the International Network of Public Libraries for all their support and good ad... ...thank the Bertelsmann Foundation for the unique opportunity of joining the International Network of Public Libraries and being able to meet and work w...

Professional Publication

...children?s future evolution at school and in life. What teachers have always considered natural, however, seems a bit elusive for some librarians and public libraries in some (so-called) developed countries. Yet we librarians surely consider early reading a core issue as well. The UNESCO Public Library Manifesto1 emphasizes that: The public library, the local gateway to kn...

...od Reading and the Role of the Library 5 2.1 Why is Early Reading Important? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2.2 Why Should Libraries Establish an Emergent Literacy Program? . . . . . . 6 3 A Survey of Good Practices in Public Library Programs for Preschoolers 8 3.1 Los Angeles Public Library, CA, USA . . . . . . . . . . . . . . . . . . . . . . . ...

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Implementing Ict in Public Libraries: Eindhoven : A Case Study

By: Henk Das

...1 Implementing ICT in Public Libraries: Eindhoven, a Case Study Henk Das Photos: Jos Lammers Bertelsmann... ............................................ 6 The Functional Position of the Public Library ......................................................... 8 ... .................................................. 8 The core business of the public library ............................................................... ......................................11 The necessity of implementing ICT in libraries ....................................................12 Criteria f... ...iversity and quality of information transmission and hence the work of the public library as information broker. It is worth noting that this effect i... ...nition of the physical entity library. In all of this the question whether libraries will succeed in incorporating ICT into their services is not the ... ...s involved. A small survey carried out among the other contributors to the International Network of Public Libraries shows that the overall majority o... ...and Mecklenburg County by the US Department of Commerce. But overall, on a international scale, it is clear that there are not many governments engage... ...st to specific partners. Most of the libraries working together within the International Network of Public Li- braries planned their ICT, but I reckon...

Professional Publication

...unications technology has a tremendous effect on enormously the quantity, diversity and quality of information transmission and hence the work of the public library as information broker. It is worth noting that this effect is not just limited to the supply side of information transmission, but that it applies within the process of information transmission, that is to say ...

...e .................................................................................................................. 6 The Functional Position of the Public Library ......................................................... 8 The core business of the public library ................................................................... 8 Selection .................................

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A Knowledge Centre for the Community : A New Role for the Public Library

By: Kay Poustie

...1 A Knowledge Centre for the Community: A New Role for the Public Library Kay Poustie City of Stirling Libraries, Western Australia Be... ... Community: A New Role for the Public Library Kay Poustie City of Stirling Libraries, Western Australia Bertelsmann Foundation Publishers Gütersloh 19... ........................................................... 6 The role of the public library ............................................................... ................................................ 6 A new role for the British public library ............................................................... ...................................... 9 A redefinition of the role of public libraries ..........................................................10 What... ....................................10 What has changed in the role of public libraries?...................................................11 Examples of... ...ulation as a whole. If a nation has access to information through a strong network of public libraries, then it has the basis for an informed citizenr... ...ties for the public library. The first report is New library: the people’s network, 5 commissioned from the Library and Information Commission by the ... ..., George Kerr, Customer Services Manager at West Lothian and member of the International Network of Public Libraries can be contacted by email at gker...

Professional Publication

...Introduction: What is the topic? In recent years there has been increasing discussion on the role of the public library. The discussions have ranged from the defining of the role of the public library to more recent moves to incorporate the public library as a key player in the learning society. Major reports in Australia and Gr...

........ 5 Background ................................................................................................................ 6 The role of the public library ................................................................................. 6 A new role for the British public library ................................................................ 8 A new role for th...

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